Customer Support
Delivery & Shipping Policy
Effective Date: 10 May 2026
Every Patloon order is packed at our Bhilwara studio and handed to trusted courier partners across India. This policy explains our dispatch and delivery timelines, shipping charges, tracking, and what to do if a package arrives damaged or delayed.
1. Order Processing
- Orders are processed within 1–2 business days of confirmation.
- Orders placed on Sundays or public holidays are processed on the next business day.
- You receive a confirmation message as soon as your order is packed and dispatched.
2. Delivery Timeline
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 3–5 business days |
| Other Cities & Towns | 5–7 business days |
| Remote Areas | 7–10 business days |
Metro Cities
3–5 business days
Other Cities & Towns
5–7 business days
Remote Areas
7–10 business days
Please Note
Delivery timelines are estimates from the date of dispatch and may vary due to weather, regional restrictions, festive volumes or courier delays beyond our control.
3. Shipping Charges
- Standard shipping is complimentary on all prepaid orders across India.
- Cash-on-delivery orders may carry a nominal handling fee, shown at checkout.
- Any applicable charges are always displayed before payment — there are no hidden costs.
4. Serviceable Locations
- We deliver to all serviceable pincodes across India.
- If your pincode is not serviceable, our team will contact you with an alternative or a full refund.
5. Order Tracking
Order Tracking ID
Shared over email and SMS once your order is dispatched.
Courier Partner Details
The assigned courier is named in your dispatch message.
Tracking Link
A live link lets you follow the shipment until delivery.
6. Delays
- In rare cases, shipments may be delayed by courier operations, strikes or natural events.
- If your order exceeds the estimated timeline, write to us and we will follow up with the courier on your behalf.
7. Damaged or Tampered Packages
On Delivery
If the outer packaging appears damaged, opened or tampered with, please refuse the delivery and inform us immediately. If you have already accepted it, share photographs of the package and product within 48 hours of delivery.
Verified cases are resolved with a free replacement or a full refund.
8. International Shipping
We currently ship within India only. International shipping and wholesale exports are handled case by case — please contact our team to discuss your requirement.
9. Contact Us
Patloon India · Customer Support