Return & Exchange Policy

• Return requests must be raised within 7 days of delivery.
• The product must be unused, unwashed, unaltered and free from stains, odour or wear.
• All original tags, labels and packaging must be intact.
• Proof of purchase (order number or invoice) is required for every request.

• Exchanges are offered for size or fit issues on the same product.
• Each order is eligible for one exchange.
• The replacement is dispatched once the returned item has been received and inspected.

• Products purchased during clearance or final-sale promotions.
• Items that have been altered, tailored, washed or used.
• Products returned without original tags and packaging.
• Gift cards and store credits.

1. Write to sales@patloonindia.com or call +91 78520 59055 with your order number and reason.
2. Share clear photographs of the product and its tags where applicable.
3. Our team confirms eligibility and arranges a reverse pickup or shares a return address.
4. Pack the item securely in its original packaging and hand it over to the courier.
5. Once received and inspected, your refund or exchange is processed.

• Approved refunds are initiated within 3–5 business days of inspection.
• Refunds are credited to the original payment method within 5–7 business days after initiation, depending on your bank or payment provider.
• For prepaid orders, shipping charges (if any) are non-refundable.
• Cash-on-delivery orders are refunded via bank transfer to the account details you share with us.

• Where reverse pickup is available at your pincode, we arrange the courier for you.
• Where reverse pickup is unavailable, you may self-ship the item and we will reimburse standard courier charges on submission of the receipt.
• Return shipping for damaged, defective or incorrect products is always borne by Patloon India.

• Orders may be cancelled free of charge any time before dispatch.
• Once an order has been dispatched, it cannot be cancelled and must be processed as a return after delivery.
• Cancellation refunds follow the same timelines as regular refunds.

Verified cases are resolved with a free replacement or a full refund, including all shipping charges.